UBA JERSEY AND APPAREL FAQs

(Please read before contacting us. The answers to most of your Jersey and Apparel questions can be found here.)

1. Who do I contact about my UBA Jersey or Apparel Order?

All inquiries and jersey changes can be handled through live chat. If you are contacting within office hours 9am to 6pm est you can talk to a live person. After office hours you can leave a message with contact details and our customer service rep will get in touch with you the following day.  You can send all associated files and or artwork to customerservice.ubaproshop1@gmail.com. We do not accept jersey or apparel questions or changes sent to us through Facebook by phone/voicemail, text messages or requests sent to the wrong email address. 

2. Can I design my own UBA Jersey and Apparel?

Yes, go to the Design Franchise apparel and follow the steps.

Step 1: provide Information

Step 2: Select a jersey template ( only one ) 

Step 3: Select color you can choose multiple colors

Step 4: upload logos or if you don’t have one ask for one in the description

Step 5: Fill out the description. Pls describe with details so our designer can create a digital mockup for you.

Step 6 Submit your details and note down the request number as you will need this to communicate with us.  An email with the details will be sent to your specified email address. Pls check if you received the email if you don't see it check your spam folder. This is important as you will receive the mock up on this email. 

3. Can Sponsor logos be removed from my UBA Jersey?

You can have sponsor logos removed from your jersey but you must be very specific on which logos you need removed. You must also provide a reason for why the logos need to be removed and in some cases the UBA may require proof. The UBA is not responsible if you order a UBA jersey and the proper request to have sponsor logos removed was not received or forwarded to us.

4. How long does it take for my UBA Jersey to print? Can I change my order?

Jerseys and apparel print within 48hrs of receipt. Once your jersey or apparel has printed changes cannot be made.

5. How long does it take for UBA Jersey or Apparel orders to arrive?

JERSEYS AND APPAREL TAKE APPROXIMATELY 30 BUSINESS DAYS TO ARRIVE.

6. Can I order a jersey that has a vulgar, inappropriate or no nick name on the back?

Orders that have nick names that are missing or deemed inappropriate will be refunded. If you still need these jerseys they will have to be re-ordered with nick names or names that are not vulgar or offensive to others.

7. Can I use special letters or characters for my jersey nick name? Who is responsible for my jersey fonts? Can my jersey have the same name as someone else on my Team/Franchise?

By Default the UBA Jersey and apparel Company uses uppercase letters for every name.  If lowercase letters are selected the jersey company will print your name exactly as it is submitted. Some fonts on jerseys don't have lowercase letters or symbols like $, #, @, etc.  If your font does not have an @, for example, the jersey company will choose a different font and it most likely won't be something similar to the original. By ordering a UBA jersey you are acknowledging that you understand this. If you have any questions or you are not sure about the font that you selected please go to a website like www.dafont.com and make sure that your font has the characters that you are looking for and that all of your letters and characters meet your approval. The UBA is not responsible for letters or characters used on your jersey. The font that was used was approved by your Franchise Owner, Team President or an authorized team representative. Again, by ordering a UBA jersey you are acknowledging that you understand this. Each name/nick name on a team's roster must be unique and it must match the name on the back of the bowlers jersey.

8. What happens if I discover a mistake on my jersey?

The jersey company has a 3 day correction policy. If you find that there is a problem with your UBA Jersey or Apparel (and the company is at fault) you have 3 days from the date of receipt to bring it to our attention. Also in some cases you may be required to send your jersey back so that the jersey company can correct any mistakes that have been made. Also, after you make your purchase it is your responsibility to check your order receipt for any errors. The UBA is not responsible for any mistakes made when you place your order. You are responsible for checking your order receipt and bringing any mistakes found to our attention immediately. The UBA also reserves the right to alter or change the name on the back of a Jersey if there is some sort of error and you have not brought this to our attention.

9. How are UBA Jerseys cut?

By default All UBA Jerseys are Mens cut unless you specify or request otherwise. All jersey changes and requests can be conveyed through live chat or  sent to us at customerservice.ubaproshop1@gmail.com.  

10. Where are UBA Jersey Orders shipped?

All jersey orders are shipped to your specified shipping  Address. If your jersey is returned to us due to the shipping address being wrong then the buyer is responsible for paying all shipping and handling fees. It is the responsibility of the buyer to make sure that we have the correct shipping address at the time of your order. 

11. Are Jersey and Apparel orders created and shipped in the order they were received?

UBA Jerseys and Apparel are not created and shipped in the order they are received. If Jersey and Apparel orders are placed on the same day this does not mean they will get done at the same time. When orders come in they are received by different people. Depending upon that person's work load will dictate when each jersey and apparel order is processed, cut and put together.

12. Can I combine the shipping fees on Multiple UBA jersey and Apparel Orders?

The jersey company processes each order separately. Shipping fees cannot be combined on multiple orders. We strongly advise that you order everything that you need at the same time. 

13. Can I order for Multiple Teams in the same jersey order?

Yes you can combine and mix teams in an order.

14. How Can I check on an order status that was placed?

You can go to the order status tab. You will be asked for order number and the email used to purchase the order. It will display the order status.

15. Do you guarantee delivery dates?

We do not guarantee delivery or shipment dates. If you do not have your UBA Jersey in hand you should not be scheduled to compete in any UBA matches or events. If you need your jersey by a specific date it is recommended that you purchase your jersey well in advance. The UBA is not responsible if your jersey is not here in time for an official UBA Match or Event. Jerseys are shipped to the shipping address noted in the customer order.

16. Do I receive a receipt or confirmation for my UBA Jersey or Apparel Order?

You will receive an email confirming your order shortly after you have placed it. This will serve as your receipt and your order confirmation. If you do not receive that email, please check your spam folder and see if you can locate it. This is especially important because if you have not received the order confirmation email you also will not receive the email with your shipment notification and tracking information.

17. Do you accept eCheck payments?

Unfortunately we can no longer accept eCheck payments. Any order made with an eCheck will be returned immediately. All UBA Jersey and Apparel orders must be made with a Credit or Debit Card.  

18. When will I receive my Tracking Information?

Shipping and tracking information is generated when your order ships. Not before. Shipping and tracking information is not automatically sent on all orders. If you have not received shipping or tracking information and it has been 30 business days since you placed your order then please contact customer service through Live Chat or send an email to customerservice.ubaproshop1@gmail.com. 

19. Who is responsible for lost or stolen packages?

The U.B.A. cannot be held responsible for lost or stolen packages that have delivery confirmation to the address that was provided. All claims about missing/damaged merchandise will be forwarded to our jersey manufacturer and their shipping carrier. We strongly advise that you purchase shipping insurance if you feel you need it. Please contact us if you decide to insure your package. If a package is returned or rejected, you will have to pay for re-shipment postage.

Misc…

ALL UBA CUSTOM JERSEY AND APPAREL SALES ARE FINAL. YOU ARE RESPONSIBLE FOR VERIFYING AND DOUBLE CHECKING YOUR ORDER TO MAKE SURE THAT EVERYTHING IS CORRECT. ONCE YOUR JERSEY OR APPAREL IS ORDERED AND PRINTED THERE ARE NO REFUNDS OR EXCHANGES. ALL JERSEY SIZES ARE BASED ON THE SIZE CHART BELOW. PLEASE MAKE SURE TO CONFIRM YOUR JERSEY SIZE USING THE CHART BELOW BECAUSE ONCE YOUR JERSEY IS PRINTED ALL SALES ARE FINAL.